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From paper-based picking to professional warehouse management at Onyx Cookware

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About Onyx Cookware

Onyx Cookware is a young Danish company based in Sorø, Zealand, where it develops and sells kitchenware directly to consumers. Its product range includes everything from frying pans and pots to air fryers and accessories. With its own warehouse and direct-to-consumer delivery, the warehouse is not just part of the operation – it is a key part of the customer experience. When demand rises, orders need to leave the warehouse quickly and accurately.

INDUSTRY
E-commerce
IntegraTIon
Business Central
Shopify
Warehouse staff
90 (6 permanent)
Lager
2.400 sqm
SKU's
1.000
Before Apport Systems

When growth put pressure on the warehouse

As Onyx grew, it became clear that its existing workflows were no longer enough. The warehouse handles around 1,000 SKUs, and during peak periods such as Black Week, the pressure rises significantly. On a normal day, thousands of items are picked. In the busiest periods, that number can reach 30,000 to 40,000 picks. That places high demands on visibility, speed and staffing.

Before implementing Apport WMS, Onyx relied on paper-based picking. That made operations more vulnerable and more dependent on employees with in-depth knowledge of products, locations and routines. Training took time, flexibility was limited, and picking errors created extra work in both the warehouse and customer service.

At the same time, Onyx needed a stronger data foundation to plan more accurately when campaigns and changing sales patterns put pressure on the warehouse.

The task was made even more complex by the fact that Onyx was also in the middle of implementing a new ERP system, Business Central. They needed a WMS that could do more than support picking and packing. It had to work smoothly with the company’s other systems while bringing operations, data and processes together in a more robust daily setup.

The solution

A better way to run the warehouse day to day

Onyx chose Apport WMS because the solution matched the way the business works in practice. With Apport, the company moved away from paper and manual routines to a simpler, more structured warehouse operation. Employees now pick using handheld scanners with clear instructions on location, quantity and sequence.

That has made a noticeable difference in daily operations. Where onboarding previously could take up to a week, new employees can now often get started within 1 to 2 hours. That creates a very different level of flexibility in an operation where staffing needs to be adjusted on an ongoing basis.

“Before, training could easily take a week because everything was done on paper and with another employee standing next to you. With Apport and the handheld terminals, it now takes just 1-2 hours to learn the system and start working with it.”

Linda Skaarup, Fulfillment Manager

At the same time, Onyx has gained a stronger data foundation for managing the warehouse more actively. The company uses ABC analyses to place the fastest-moving products where they are quickest to reach. It also tracks cost per parcel to monitor efficiency. This leads to fewer steps, better picking flow, and a stronger basis for adjusting picking routes, work allocation and staffing – both in day-to-day operations and during peak periods.

Quality has improved significantly as well. Onyx has reduced picking errors from around 3 percent to approximately 0.5 percent. That means fewer mistakes reaching customers, less internal friction, and less pressure on customer service.

“In warehouse operations, we previously struggled with a high number of picking errors. We’ve been able to reduce those with Apport. In fact, after just a few months, we could already see that the error rate had dropped significantly. That has helped the customer service department, because fewer picking errors also mean fewer enquiries. As a result, we now experience fewer issues with replacement orders that need to be sent out due to picking errors.”

Henning Slott, Head of Operations

When everyday warehouse operations became easier at Onyx Cookware

The future

A stronger foundation for what comes next

For Onyx, the next step is not just about growing more, but about growing smarter. The ambition is to expand the product range, strengthen capacity and continue developing the warehouse alongside the business – without losing the visibility that has now become a real strength in daily operations.

That is where Apport WMS provides a strong foundation. The system not only supports day-to-day warehouse operations, but also makes it easier to work more actively with data, planning and continuous improvement. At the same time, the solution is built to scale with the business – including if Onyx decides to work more with automation and robotics over time.

“We hope that in the future Onyx can become an even bigger company than it is today. That applies both to expanding our product range as much as possible, so we can reach even more consumers within kitchenware. At the same time, we hope the warehouse continues to develop - both through a larger warehouse and through improvements that could eventually open the door to a more robot-driven warehouse.”

Henning Slott, Head of Operations

Especially during peak periods, it is valuable to have better insight into sales data, order patterns and product placement. That makes it easier to plan ahead and make better decisions when pressure increases. So Apport WMS is not only a solution for ONnyx’s needs today, but also a foundation for what comes next.